Switzerland Global Enterprise

Lead Customer Contract Management

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Responsible for the profitability and customer satisfaction for assigned contracts
  • Provide both service agreement, and time and material program management
  • Assist in sales campaigns for new contracts and proposals
  • Assure timely resolution of customer issues and customer satisfaction for assigned contracts
  • Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
  • Function as liaison between internal organizations and customers for assigned contracts
  • Developing in-depth knowledge of a technical discipline.
  • Uses prior experience and acquired technical expertise to execute policy/strategy.
  • Provides informal guidance to new team members.
  • Support the creation of entire invoices and ensure the billing of the CSAs and TXs Customers.

Requirements

  • Bachelor's degree from an accredited university or college - preferably Mechanical or Industrial Engineering.
  • Experience in the Services & Customer Contract Management.
Benefits
  • Relocation Assistance Provided: No
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementcustomer contract managementinvoice creationbilling
Soft Skills
customer satisfactionproblem resolutionteam collaborationguidance
Certifications
Bachelor's degreeMechanical EngineeringIndustrial Engineering