Lead Warranty Claims Manager
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $87,000 - $145,000 per year
Job Level
Senior
About the role
- Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
- Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
- Review technical case resolution to support claim validity and disposition
- Use Lean to drive culture, continuous improvement, and workstream productivity
- Generate ideas to maximize Customer value and GE Gas Power business growth
Requirements
- Bachelor’s Degree in Engineering from an accredited university or college or high school diploma/GED plus 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
- Highly collaborative with demonstrated capability for driving change
- Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
- At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
- Strong communication & interpersonal skills
- Brings high level of energy to the workplace and inspires others
- Demonstrated capability in working within a matrixed global organization
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Restless dissatisfaction with “the way things are done” …focused on continuous improvement
- Data driven but decisive despite ambiguity
- Humble, open, collaborative, and continuously learning
- Passionate team member
- Proactive thinker, able to anticipate outcomes and see around corners
- Track record of building trust and credibility with others through results
- Confidence to make decisions based on understanding product/process risks
- Stretches limits with thinking, challenges the status quo
- Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
- Basic knowledge of LEAN techniques
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty claims processingcontract terms and conditionswarranty policyPower Generation equipment installationPower Generation equipment operationPower Generation equipment servicetechnical supportSix Sigma DMAICRoot Cause techniquesLEAN techniques
Soft skills
collaborativedriving changecustomer-focusedstrong communication skillsinterpersonal skillsproactive thinkercontinuous improvementbuilding trustdecisivepassionate team member
Certifications
Bachelor’s Degree in Engineeringhigh school diploma/GED