Technical Project Manager

• Leverage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.
• Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.
• Track project outcomes realization and customer satisfaction levels through established metrics against service level.
• Ensure lessons learned are collected.
• Share technical, procedural, and business knowledge with others.
• Proactively identify and resolve issues and makes recommendations for improvements to existing processes.

Senior Technical Project Manager

Senior IT Project Manager