Customer Success Manager

• Reporting directly to the Chief Customer Officer
• The Americas Customer Success Leader will play a pivotal role in driving the Customer Experience and Customer Outcomes across the region
• Ensure high customer satisfaction through quality services and act as the primary contact for regional customers
• Manage regional customer relationships and escalations
• Collaborate with Global Customer Success leaders to deliver customer outcomes
• Partner with sales, customer success, and marketing teams for cohesive strategy execution
• Own customer retention and ARR for the region
• Identify upsell opportunities and drive continuous improvement
• Provide strategic leadership for high-quality customer outcomes
• Scale execution within the region for speed and market competitiveness
• Work with Sales Leaders, Commercial Solutions Leaders, and Global teams for unified strategy
• Inspire a ‘one team’ culture and ensure compliance with EHS policies
• Manage escalations, and promote a safe working environment
• Lead the evolution of the Regional Customer Success organization and team capabilities
• Own metrics like billable utilization and cost to serve

Customer Success Leader – Americas

Customer Success Leader

Client Success Manager

Senior Deployment Success Manager

CRM Administrator