Aero North Europe Service Manager
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Define and lead the business plan for the Aero North Europe Region for quarterly/yearly business reviews and OP Plan
- Be the recognized partner and representative of all stakeholders such as engineering, finance, sales, OFS, risk, parts and repairs
- Ensure that governance is in place across the Aero North Europe Region and manage the business effectively
- Act as the first point of escalation for the Aeroderivative customers within the assigned region
- Coach and mentor the team and develop the leadership pipeline
- Attract, hire, integrate, develop, motivate and retain talents
- Lead specific Service Contracts within the region taking ownership over them
- Partner with Fulfilment and all other supporting functional leaders to drive operational excellence and customer satisfaction
- Help to drive commercial strategy alongside the commercial team and account directors to position the portfolio for growth
- Build and sustain business partnerships with customer leadership teams assuring as required steering committee meetings and technical seminars
- Ensure GE processes and policies are applied in the assigned countries on all business aspects: safety, quality assurance, outage excellence, pacing, tax compliance, revenue recognition, billing and cash collection, import-export, recruitment, coaching and promotions, compensation and benefit, etc.
Requirements
- Bachelor’s degree in engineering or equivalent qualification in a relevant discipline, or comparable knowledge and experience
- Extensive experience in managing service contracts in a customer-facing role
- In-depth knowledge of aeroderivative gas turbines
- Strong understanding of the aeroderivative market within the region
- Proven experience working in a service-oriented environment
- Excellent communication and interpersonal skills
- Ability to operate effectively and drive accountability within a matrix organization
- Solid operational and financial acumen
- Fluent in English, both written and spoken
Benefits
- Relocation Assistance Provided: No
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service contracts managementaeroderivative gas turbinesoperational excellencefinancial acumencustomer satisfactionbusiness planninggovernancerevenue recognitionbillingtax compliance
Soft skills
communication skillsinterpersonal skillsleadershipcoachingmentoringteam developmentmotivationaccountabilitystakeholder managementcustomer relationship management
Certifications
Bachelor’s degree in engineering