Lead Quality Specialist – Business Process Management
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Office
Location: Union City • California • 🇺🇸 United States
Visit company websiteSalary
💰 $93,500 - $155,900 per year
Job Level
Senior
Tech Stack
Oracle
About the role
- Identify, prioritize, and implement multiple concurrent process improvement projects to drive customer satisfaction and business productivity
- Support all regions for NCRs, RMAs, escaping defects
- Drive continuous improvement and problem solving through PSRs, RCAs and CIMs
- Maintain and audit the quality system established by the QMS
- Support and/or coordinate cross functional team efforts
- Interface with cross functional teams such as Engineering, Order Management, Inventory, Sales, Six Sigma, IT, and Traditional Quality
- Present analysis and recommendations proactively to staff level
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
Requirements
- Bachelor’s Degree from an accredited university or college
- Proven experience in a quality, operations, or engineering role
- Parts or Supply Chain related experience
- Understanding of Parts IT systems (Oracle, PowerMax, PowerNCR)
- Technical or Quality background
- Demonstratable problem-solving abilities in a cross functional team environment
- Practiced in Lean Problem-Solving Methodology
- Proven track record of project management
- Experience working in a global cross functional environment
- Strong Management Experience; strategic thinking and problem solving
- Ability to comprehend technical documentation
- Ability to work to tight deadlines
- Ability to organize / manage competing priorities
- GB certification (GE Internal Only)
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach, a 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementproblem solvingquality management system (QMS)Lean Problem-Solving Methodologyproject managementtechnical documentation comprehensionParts IT systemsNCRsRMAsescaping defects
Soft skills
strategic thinkinginterpersonal skillsleadership skillsoral communicationwritten communicationability to manage competing prioritiesability to work to tight deadlinescross functional teamworkcustomer satisfaction focusbusiness productivity enhancement
Certifications
Bachelor’s DegreeGB certification