Switchfly

Director, Site Reliability – Operations

Switchfly

full-time

Posted on:

Location Type: Remote

Location: ColoradoUnited States

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Salary

💰 $165,000 - $185,000 per year

Job Level

Tech Stack

About the role

  • Own site reliability and availability for our cloud-hosted platform – 24x7 uptime, monitoring, alerting, anomaly detection, and incident response programs.
  • Drive security outcomes across the platform – tracking findings and acting as a business stakeholder.
  • Own PCI Level 1 compliance currency and drive adoption.
  • Participate in SAFe planning – bringing security, compliance, and reliability work into the engineering pipeline.
  • Lead infrastructure patching and maintenance within our AWS environment.
  • Manage and develop an internationally distributed team across multiple functions.
  • Own the AWS cost and capacity budget.
  • Partner with engineering directors to define infrastructure and application-layer security.
  • Own vendor outcomes across the cloud ecosystem and guide personal development of your team.
  • Foster a culture of shared values.

Requirements

  • 7+ years in SRE, DevOps, cloud infrastructure, or security engineering, with 4+ years leading technical teams.
  • Deep AWS experience across compute, networking, storage, and managed services in a production enterprise environment.
  • Hands-on familiarity with the security and compliance discipline – you’ve operated in PCI, SOC 2, or equivalent regulated environments.
  • Comfort working within SAFe or similar delivery frameworks.
  • Manage through credibility and technical engagement, not just title.
  • Inquisitive, direct, and outcome-oriented – you form opinions and communicate them clearly.
Benefits
  • Discretionary Time Off (DTO) – Take time off when you need it.
  • 15 Company-Paid Holidays – Including a company-wide break from Christmas Eve through New Year’s Day.
  • Comprehensive Benefits Package – Switchfly offers a full suite of health benefits, with the company covering an average of 87% of employee premiums.
  • 401(k) with Company Match – We support long-term financial wellness with a competitive retirement plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
site reliability engineeringcloud infrastructuresecurity engineeringAWSincident responseanomaly detectioninfrastructure patchingmonitoringalertingcapacity management
Soft Skills
leadershipcommunicationcollaborationoutcome-orientedcredibilityinquisitivedirectteam developmentstakeholder engagementcultural values