Customer Services Representative

Switch2 Energy Limited

Customer Services Representative handling inquiries for Switch2 Energy, assisting customers through calls, emails, and social media. Requires 2+ years of customer service experience and problem-solving skills.

Posted 7/25/2026full-timeShipley • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on first-time resolution and effective communication. Proficient in managing customer inquiries through various channels while maintaining a collaborative team approach.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsProblem Solving SkillsProficient in Microsoft OfficeProficient in Social Media Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem SolvingTarget DrivenDigital Self-Serve ChannelsKPI Management

Soft Skills

Organizational SkillsTeam PlayerInitiativeProfessional MannerCollaboration

Certifications & Qualifications

GCSE ‘O’ LevelNVQ Level 2 or 3 in Customer Service or Administration

Industry Keywords

Customer ExperienceOperational SupportStakeholder ManagementComplaint HandlingWorkstream Management

About the role

Key responsibilities & impact

Handle and respond to all customer and client contact in a timely manner via phone, e-mail, webchat and social media, in a professional and efficient way continually promoting first time resolution
Escalate and log complaints and ensure they are dealt with in accordance with current policy and timescales
Ensure any queries or tasks are seen through from start to finish by taking ownership and ensure stakeholders and internal teams are kept informed
Identify customer needs and help customers access specific digital self-serve channels and promote new features and functionality to help improve the overall customer experience
Manage workstreams effectively to meet and exceed KPI’s to ensure tasks are completed accurately and on time
Be an ambassador of our team ethos working as one team collaboratively across the business to provide seamless resolutions to customer enquiries
Complete additional Operational Support activities when required in a flexible environment where priorities and work can change frequently.
Provide feedback on our current services and systems and highlight risks to our customers experience

Requirements

What you’ll need

Minimum 2 years’ experience in Customer Service
Educated to GCSE ‘O’ level standard or NVQ level 2 or 3 in customer service or administration
Excellent communication skills
The ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner
Ability to work on own initiative
Target driven
Customer focussed
Problem solving skills
Proficient in navigating Social Media Platforms
Real Team Player – we adopt a collaborative approach
Proficient in Microsoft Office

Benefits

Comp & perks

Above all, we are an Equal Opportunities Employer