Customer Collections Representative
Switch2 Energy Limited
full-time
Posted on:
Location Type: Hybrid
Location: Shipley • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage allocated list of DR sites to keep debt levels as low as possible by contacting residents by phone/email/letter.
- Where appropriate, ensure supplies are disconnected pending payment.
- Negotiate cancellation or disconnection / reconnection of services to properties within agreed guidelines, and where appropriate liaise with Field Services to arrange reconnection.
- Issue Aged Debt Reports to an allocated list of clients on a monthly basis.
- Assist with collating information about debt to clients and providing effective updates.
- Provide full support to the Billing /Customer Services Team when needed.
- Ensure that all written communication (whether email or letter) adheres to company standards and complies with Client requirements.
- Handle all telephone calls in a manner that adheres to company standards and is compliant with client requirements.
- Become fully aware of the processes, procedures, systems and legislative requirements within our industry.
Requirements
- Excellent communication and writing skills.
- Ability to listen and display empathy.
- Ability to manage conflict and conflict resolution ideally have experience in credit control and/or debt recovery.
- Negotiation skills
- Pro-Active attitude - use their initiative to help deliver resolutions.
- Motivated by hitting and exceeding targets.
- A willingness to learn is essential along with a genuine focus for doing what's right for customers.
- Ability to respond appropriately under pressure.
- Proficient in Microsoft office suite
- Proficient in navigating social media platforms.
- Real Team Player – we adopt a collaborative approach, and you must enjoy working as a part of a team.
- Genuine passion to help people and problem solve.
Benefits
- Equal opportunities employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
credit controldebt recoverynegotiation
Soft skills
communication skillswriting skillsempathyconflict resolutionproactive attitudemotivationwillingness to learnpressure managementteam playerproblem solving