Duty Manager, Cargo

Duty Manager overseeing air cargo operations at Swissport. Leading teams to ensure safety, compliance, and operational performance at Geneva Airport.

Posted 7/6/2026full-timeGeneva • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Key responsibilities & impact

Ensure the supervision and coordination of daily operations to deliver safety, compliance, service quality, and operational performance
Lead and support operational teams by ensuring adherence to Swissport procedures, airline requirements, and airport authority regulations, while optimizing the use of available resources
Drive operational quality, support employee development, and implement actions that promote continuous improvement, ensuring Swissport's commitments to customers and business partners are consistently achieved
Lead and coordinate daily air cargo operations, ensuring safe, efficient and on-time cargo handling
Supervise, coach and support operational cargo teams, allocating resources in line with operational priorities
Ensure compliance with Swissport procedures, customer requirements and aviation security regulations whilst maintaining high operational standards
Act as the main operational contact for customers and internal stakeholders, resolving issues and ensuring effective communication
Drive operational performance through quality monitoring, continuous improvement and the development of team members

What you’ll need

Previous experience in a supervisory, team leader, or operational management role within the air cargo industry, with excellent knowledge of warehouse operations and cargo handling processes
Strong analytical, problem-solving, and decision-making skills, with the ability to anticipate operational needs, manage priorities, and make sound decisions in a fast-paced environment
Proficient in Microsoft Office and operational IT systems, with the ability to provide first-level technical support and prepare clear, accurate operational reports in both French and English (minimum B2 level)
Demonstrates a high level of professionalism, accountability, initiative, and customer service orientation, with a strong commitment to safety, compliance, service excellence, and continuous improvement
Valid Category B driving license required; valid forklift operator certification is considered a strong asset

Comp & perks

Attractive flight ticket discounts within Swissport
Insurance discounts (e.g. health, household and car insurance)
Public transport subsidies and commuting benefits
Comprehensive corporate health management and access to Swissport’s own pension fund

ATS Keywords

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Hard Skills & Tools

Warehouse OperationsCargo Handling ProcessesOperational IT SystemsMicrosoft Office ProficiencyOperational Reporting

Soft Skills

Decision-MakingCustomer Service OrientationInitiativeAccountabilityProfessionalism

Certifications

Valid Category B Driving LicenseForklift Operator Certification