SwissBorg

Community Success Agent

SwissBorg

full-time

Posted on:

Location Type: Remote

Location: Switzerland

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About the role

  • Deliver exceptional customer support to our community members in both German and English
  • Assist users through various channels; Including email, phone and chat.
  • Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are.
  • Participate in occasional side projects, or project based tasks efficiently
  • Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
  • Share user insights and feedback with the relevant teams to help improve our products and processes
  • Report and document bugs in the appropriate channels to support our development teams
  • Immerse yourself in our product and the crypto world

Requirements

  • Fluency in English and German is a must; French, Spanish or other languages are a bonus
  • Experience working in a customer-centric and customer-facing environment
  • You listen carefully, read attentively, and strive to fully understand customer needs
  • You’re familiar with Zendesk, Freshdesk, or similar customer support platforms, and can navigate them with ease
  • You focus on finding the best possible answer for users’ concerns and questions. You enjoy thinking outside the box to find new solutions
  • You manage your time effectively and are capable of working independently. You take the initiative to improve processes, systems, and workflows whenever you see an opportunity
  • Must have personal or professional experience with Crypto or the blockchain ecosystem
Benefits
  • Freedom to build the company of your dreams
  • Learn with (super cool) experts in finance, engineering, AI, psychology and business
  • BORG bonus based on our meritocratic system
  • Flexible working hours
  • 25 working days of vacation + local holidays
  • We'll provide you with a MacBook and a cutting edge tech stack to help you do your best work
  • Annual company and team retreats - We'd love to see you at the next one!
  • Continuous learning and development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer supportteam playerlisteningattention to detailproblem solvinginitiativetime managementindependencecommunication