SwissBorg

Community Manager

• Deliver exceptional customer support to our community members in both German and English
• Assist users through various channels; Including email, phone and chat.
• Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are.
• Participate in occasional side projects, or project based tasks efficiently
• Be a great team player - we’re all in this together; our community is not just our users, it’s all of us
• Share user insights and feedback with the relevant teams to help improve our products and processes
• Report and document bugs in the appropriate channels to support our development teams
• Immerse yourself in our product and the crypto world

Community Success Agent

Engineering Manager

• Manage our SRE and Platform teams, ensuring that everything works reliably, securely, and at scale.
• Drive the implementation of the roadmap and balance new features with technical debt.
• Manage expectations and work closely with high level stakeholders.
• Ensure productivity by removing obstacles and creating a results driven and high performing engineering environment.
• Plan and prioritise the team’s roadmap, and champion team projects internally.
• Monitor metrics to ensure that teams are hitting and are on target.
• Work closely with the Product Manager to ensure that outputs and goals are aligned.
• Own and create new processes.
• Share opinions and input, with the ability to influence the direction of the engineering teams.

Engineering Manager – Infrastructure

DevOps Engineer

• Collaborate with engineers throughout the company to assist in troubleshooting issues, deploying solutions, and increasing their productivity
• Design and optimise both public and internal cloud infrastructure using tools like Terraform, Ansible, and Git
• Manage cloud computing, Kubernetes, and database projects
• Contribute to and maintain a self-healing, highly available, and scalable system
• Continuously improve CI/CD pipelines and the monitoring stack
• Monitor and ensure the health of all environments, setting up alerts and responding to incidents
• Participate in on-call rotations, incident responses, and post-mortems
• Learn new technologies quickly and adapt to a fast-paced environment.

Community Success Agent

Engineering Manager – Infrastructure

Site Reliability Engineer