IT Service Engineer

Swiss Re

Onsite IT Service Engineer supporting workplace technology, infrastructure, and employees at Swiss Re. Resolving incidents, managing assets, and enabling reinsurance operations in Beijing.

Posted 8/25/2026full-timeBeijing • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT support and service management, with a strong focus on workplace technology, incident resolution, and customer service. Proficient in managing IT assets and collaborating with diverse teams to enhance service delivery and operational efficiency.

Highest-signal resume keywords

IT Support ExperienceWindows 11 ProficiencyIncident ManagementCustomer Service MindsetProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementTroubleshootingService Request FulfilmentHardware InstallationSoftware DeploymentMobile Device SupportLifecycle ManagementNetwork SupportRegulatory ComplianceSLA Understanding

Soft Skills

Communication SkillsInterpersonal SkillsOwnershipCollaborationTime Management

Tools & Technologies

Windows 11IOSMobile DevicesPeripheralsLocal Network InfrastructureService Delivery ToolsVendor Management Systems

Industry Keywords

Workplace TechnologyIT SupportService LevelsCustomer ExperienceTechnical Support

Tech Stack

Tools & technologies

iOSITSM

About the role

Key responsibilities & impact

Deliver high-quality onsite IT support for workplace technology, hardware, software, mobile devices and peripherals
Resolve incidents and service requests within agreed service levels and manage escalations when required
Provide dedicated Meeting Room, Event and VIP support
Support hardware installations, software deployments, desk moves and other workplace technology changes
Manage local IT assets, including hardware repairs, lifecycle activities, disposal and recycling
Provide Smart Hands support for local network and server infrastructure in collaboration with remote technical teams
Support local IT operations, technology rollouts, projects, governance and regulatory requirements
Coordinate with external vendors and service providers to ensure effective service delivery
Build relationships with internal stakeholders, understand their needs, manage expectations and ensure timely communication and issue resolution
Collaborate with local, regional and global IT teams to continuously improve service quality and customer experience

Requirements

What you’ll need

Minimum 5 years of relevant working experience in IT support, IT service engineering, workplace technology support, or a similar technical support role
Good hands-on knowledge of workplace IT technologies, including Windows 11, iOS, hardware, software, mobile devices and peripherals
Experience in onsite IT support, troubleshooting, incident management and service request fulfilment
Understanding of IT service management principles, including SLA and service performance expectations
Strong customer-service mindset with good communication and interpersonal skills
Good problem-solving skills with the ability to take ownership and manage issues through to resolution
Ability to work independently while collaborating effectively with local and remote teams
Comfortable supporting multiple priorities, including day-to-day operations, projects and technology changes

Benefits

Comp & perks

Inclusive and flexible work environment
Equal opportunities to thrive and develop professionally
AI-powered application review with human-reviewed hiring decisions