PULSE & Network Customer Manager

Swiss Re

PULSE & Network Customer Manager delivering solutions and services for corporate customers in the insurance sector. Building relationships and ensuring effective support to meet customer needs.

Posted 5/11/2026full-timeMadrid • 🇪🇸 SpainMid-LevelSenior💰 €42,000 - €70,000 per yearWebsite

About the role

Key responsibilities & impact

Establish meaningful relationships with existing and prospect customers
Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services
Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers
Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances
Drive and inspire cross-functional teams to deliver best value propositions
Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
Engage in preparing and reviewing legal documents and contracts preparation/renewals
Support in the creation and maintenance of guidelines and standard operating procedures
Develop and maintain communication and training materials for customers

Requirements

What you’ll need

Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management
Knowledgeable in the administration of global insurance programs and commercial insurance policies
Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally
Excellent communication and negotiation skills, both verbally and in writing
Fluency in English is a must; German is highly appreciated; other languages are an asset
Highly detail- and solution-oriented with a focus on quality and customer experience
Strong analytical skills, with the ability to simplify the complicated
Highly organized and capable of handling multiple priorities at the same time
Goal-orientation and commitment to continuous learning
Taking ownership of tasks and completing them independently
Excellent computer skills including proficiency in MS Office applications and data analysis software (e.g., Stargate and Power BI)

Benefits

Comp & perks

Attractive performance-based variable compensation component
Variety of global and location specific benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementconsultingproject managementglobal insurance programs administrationcommercial insurance policiesdata analysisanalytical skillsnegotiation skillscommunication skillsquality focus

Soft Skills

relationship buildingstakeholder managementdetail-orientedsolution-orientedorganizational skillsgoal-orientedindependent task ownershipcontinuous learningmulti-priority handlingcustomer experience focus