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About the role
Key responsibilities & impact- Collaborate extensively with underwriting teams, onshore/offshore support, and functional areas to ensure all handled programs meet agreed service standards and corporate guidelines
- Provide technical advice on international program processes, compliance, and system usage to internal partners
- Support business development and client relationship activities
- Manage an allocated portfolio of accounts in collaboration with Customer and Distribution Managers and Underwriters
- Build strong relationships with Underwriters, Clients/Brokers, and Swiss Re CorSo offices
- Ensure International Programs are prepared, maintained , and completed per departmental standards
- Develop in-depth knowledge of International Program lines of business; resolve queries, identify risks, and propose mitigation plans
- Contribute to system/process improvements (e.g., Pulse testing and feedback)
- Act as a referral point and subject matter expert for areas such as Captives, Reinsurance, PULSE, and Finance Management
- Manage workloads in line with Service Level Agreements
- Participate in projects aimed at improving International Program Department processes
- Serve as a key liaison, delivering exceptional service to internal and external customers via email, phone, and in-person interactions
- Conduct preliminary deal analysis and prepare account data for underwriter or client manager review
- Review and interpret detailed source documents from external customers; draft business correspondence as needed
- Capture program details in systems, initiate policy requests, and coordinate with Underwriting Assistants to ensure timely issuance
- Monitor workflows, follow up on outstanding items, and drive completion of documentation
- Support in preparation of regulatory and rating bureau reports on international deals as required
- Support Underwriters with analysis of policyholders’ financial statements, industry trends, and company history to help determine coverage terms, conditions, and pricing
- Input and maintain accurate data in underwriting systems and tools
- Manage closings, statements, contract amendments, endorsements, and post-underwriting tasks throughout the policy lifecycle
- Prepare and maintain policy documentation (electronic and physical) in line with internal guidelines
- Support premium handling, including monitoring and follow-ups
- Participate in and support ad-hoc operational projects
- Perform any other underwriting-related tasks as needed to ensure full support for underwriters and smooth execution of International Program Business and FinPro -related work.
Requirements
What you’ll need- Associate’s degree or equivalent experience; bachelor’s degree a plus
- Experience in P&C International Program Business preferred (2–4 years ideal)
- Strong customer focus and service orientation
- Proficiency in Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook
- Ability to work effectively in a global, matrix environment with cultural sensitivity
- Strong analytical and problem-solving skills; ability to evaluate underwriting data and recommend solutions
- Excellent interpersonal skills and ability to build relationships across diverse teams
- Demonstrated adaptability and willingness to learn new systems and processes
- Full proficiency in English (reading, writing, speaking); TOEIC 800+ preferred
Benefits
Comp & perks- A dynamic, collaborative environment with opportunities to grow your expertise in international insurance programs
- Exposure to global teams and innovative projects shaping the future of Corporate Solutions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
underwritinginternational program processesdeal analysisdata evaluationpolicy documentationpremium handlingrisk identificationfinancial statement analysissystem/process improvementsregulatory reporting
Soft Skills
customer focusservice orientationanalytical skillsproblem-solvinginterpersonal skillsrelationship buildingadaptabilitycultural sensitivitycommunication skillsteam collaboration
Certifications
Associate’s degreeBachelor’s degree (preferred)
