Head of Underwriting and Claims
Swiss Re
full-time
Posted on:
Location Type: Hybrid
Location: Beijing • China
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Job Level
About the role
- Play a critical role in shaping how underwriting and claims capabilities evolve in China, including the adoption of data, automation, and AI enabled solutions, while ensuring local client needs, regulatory requirements, and market realities are fully reflected.
- Develop and execute a holistic underwriting & claims strategy for China’s L&H reinsurance market, aligned with Swiss Re’s global risk appetite, business objectives, and local regulatory requirements.
- Translate global Underwriting & Claims strategies, tools, and transformation initiatives into effective local applications.
- Champion data, automation, and AI supported underwriting tools while retaining accountability for outcomes.
- Lead the Life and Health Claims team in China with accountability for assessment, reserving, settlement, and client dispute resolution.
- Implement process improvements to reduce claims cycle times, enhance claims accuracy, and minimize leakage, leveraging technology to drive operational efficiency.
- Act as the primary technical contact for clients on complex claims matters, providing transparent communication and expert guidance to maintain strong client relationships.
- Conduct regular internal and client claims reviews and audits to ensure compliance with reinsurance contracts, regulatory requirements, and Swiss Re’s internal controls.
- Lead, mentor, and develop a team of L&H underwriting and claims specialists in China, setting clear performance objectives, providing technical coaching, and fostering a culture of performance and excellence.
- Establish succession plans for key technical roles, ensuring the team has the depth of expertise to support long-term business growth in China.
- Partner closely with the Client Markets team to provide technical support for client pitches, transaction structuring, and post-bind client service, ensuring underwriting and claims capabilities are leveraged to win and retain business.
- Collaborate across functions including Client Markets, Products, Underwriting & Claims automation teams, and operations to ensure alignment and support business growth.
Requirements
- Minimum of 10+ years of progressive experience in L&H insurance/reinsurance underwriting and/or claims, with at least 5 years of leadership experience in the APAC region (China market experience is mandatory).
- Deep technical knowledge of medical underwriting principles, L&H product structures, claims assessment methodologies, and risk modeling specific to the Chinese market.
- Expertise in underwriting and claims for complex L&H reinsurance transactions and familiarity with global L&H underwriting standards and practices.
- Proven track record of leading, developing, and scaling high-performing underwriting/claims teams in a multinational insurance/reinsurance environment, with experience building technical capability and fostering a culture of accountability.
- Strong strategic thinking skills, with the ability to translate business objectives into actionable underwriting and claims strategies for the Chinese L&H market.
- Comprehensive understanding of China’s L&H insurance/reinsurance regulatory framework, including underwriting, claims, and capital adequacy regulations, and experience ensuring compliance with local laws.
- Insight into China’s L&H market dynamics, including client needs, competitor practices, medical cost trends, and emerging risk factors.
- Excellent relationship management skills, with experience engaging C-suite clients and internal stakeholders (Client Markets, Pricing) to align underwriting/claims objectives with business growth.
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders in both English and Mandarin.
- Demonstrated success in driving process optimization and innovation in underwriting/claims operations, including the adoption of data analytics and technology to enhance efficiency and accuracy.
Benefits
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical underwriting principlesL&H product structuresclaims assessment methodologiesrisk modelingunderwriting and claims for complex L&H reinsurance transactionsglobal L&H underwriting standardsdata analyticsprocess optimizationautomationAI enabled solutions
Soft Skills
strategic thinkingrelationship managementcommunicationleadershipmentoringteam developmentclient engagementperformance managementtechnical coachingcollaboration