Customer Success Associate

Swish Analytics

. Serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls .

Posted 5/16/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls
Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs
Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance
Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction
Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience
Fluency in English (written and verbal)
Must be based within the CET time zone (±1 hour)
Strong communication skills with the ability to explain complex or technical topics clearly
Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts
Ability to manage multiple client conversations simultaneously in a fast-paced environment
Highly organized, detail-oriented, and solutions-driven mindset
Willingness to work flexible hours, including evenings, weekends, and holidays as needed

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsability to explain complex topicshighly organizeddetail-orientedsolutions-driven mindsetability to manage multiple conversationsproactive identification of client pain points

Certifications

Bachelor’s degree