Retail Renewals Director

Swiftly

Audience Optimizer (AO) Renewal Director driving renewals and strategic growth for grocery retailers. Collaborating with multiple teams to maximize long-term customer value and performance optimization.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end renewal lifecycle for Audience Optimizer (AO) across Swiftly’s full retailer portfolio in collaboration with the assigned Sales Director
Develop and execute strategic account plans to drive retention, increased investment, and long-term growth
Act as a consultative agency partner to retailers—aligning AO strategy with promotional calendars, merchandising priorities, and business objectives
Lead campaign planning in partnership with retailers, including audience strategy, budget allocation, flighting, and channel mix recommendations
Translate performance data and closed-loop measurement insights into clear, actionable optimization strategies and renewal narratives
Proactively identify opportunities to expand AO adoption, increase budgets, and introduce incremental use cases (e.g., seasonal campaigns, conquesting, loyalty growth)
Build and maintain strong relationships with key stakeholders, including marketing, merchandising, and executive leadership
Lead renewal conversations, including business case development, performance storytelling, and commercial negotiations
Partner cross-functionally with Account Management, Analytics, Ad Ops, and Product teams to ensure successful campaign execution and continuous improvement
Monitor campaign performance trends and provide strategic guidance to improve outcomes and drive incremental sales impact
Maintain accurate forecasting for renewals and growth opportunities, ensuring visibility into revenue retention and expansion
Serve as a subject matter expert on AO, retail media strategy, and grocery promotional dynamics
Identify risks to renewal early and develop mitigation strategies to ensure continuity and prevent churn
Other related duties as assigned

Requirements

What you’ll need

7+ years of experience in grocery retail, retail media, digital advertising, or account management with a strong focus on renewals and customer growth
Deep understanding of grocery retail operations, including promotional strategy, merchandising cycles, and digital circulars
Experience operating in a consultative or agency-style role, managing ongoing client relationships and campaign strategy
Strong knowledge of retail media, including audience targeting, media planning, and performance measurement (onsite and offsite)
Experience analyzing campaign performance and translating insights into strategic recommendations that drive measurable outcomes
Proven ability to lead renewal and expansion conversations, including building business cases and influencing investment decisions
Strong understanding of first-party data, loyalty ecosystems, and closed-loop measurement methodologies
Demonstrated ability to engage and influence cross-functional stakeholders, including executive leadership
Experience managing complex, multi-stakeholder client relationships in a fast-paced environment
Strong communication, presentation, and storytelling skills, with the ability to simplify complex data into clear narratives
Proficiency in Salesforce and forecasting tools
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

Comp & perks

Equal Employment Opportunity and Affirmative Action Employer
Reasonable accommodations available for qualified individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

grocery retail operationspromotional strategymerchandising cyclesdigital advertisingaudience targetingmedia planningperformance measurementfirst-party dataclosed-loop measurement methodologiescampaign performance analysis

Soft Skills

consultative approachrelationship managementinfluencing investment decisionscommunication skillspresentation skillsstorytelling skillsstrategic thinkingcross-functional collaborationrisk identificationproblem-solving