Swiftly

Customer Success Manager

Swiftly

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • Swiftly is a retail digital technology startup founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in a digital-first world by providing best-in-class app, web, loyalty, and e-commerce solutions—without SaaS fees.
  • With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. Our AI-powered platform helps retailers build strong digital relationships, while our solutions—Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns—drive shopper engagement and brand success.
  • Our mission: Enable brick-and-mortar retailers to thrive in a digital world.
  • Position Summary: Swiftly is searching for a Customer Success Manager (CSM) that will serve as a trusted advisor to clients, drive adoption and value realization of our advertising solutions. The CSM will own a portfolio of key accounts, ensuring high levels of satisfaction, retention, and growth. This role requires a strong understanding of digital media, account management best practices, and a passion for helping customers achieve measurable business outcomes. This is a hybrid role that requires the CSM to be onsite at least 3X a week in Matawan, New Jersey.

Requirements

  • 5-7 years of experience in Customer Success, Account Management, or Digital Advertising
  • Experience in convenience or grocery
  • Strong knowledge of advertising platforms, campaign management, or retail media ecosystems
  • Excellent communication, relationship-building, and consultative selling skills
  • Analytical mindset with ability to interpret data and make actionable recommendations
  • Proficiency with CRM tools (Salesforce, HubSpot) and data visualization platforms
  • Bachelor’s degree in Business, Marketing, Communications, or related field
  • Excellent organizational skills and passion for delivering quality, on-time work
  • Affinity toward problem-solving with the ability to handle unexpected and difficult situations
  • Experience in Retail, AdTech, or SaaS environments
  • Familiarity with programmatic advertising and media performance analytics
  • Ability to work cross-functionally in a fast-paced, evolving environment
  • Must be authorized to work in the United States without the need for current or future visa sponsorship