Bilingual Account Manager
LexisNexis
Enterprise Account Manager
SwiftConnect
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage assigned enterprise accounts based in North America region
- Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
- Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
- Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
- Host and support launch activities and renewal events for key enterprise tenants
- Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
- Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
- Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
- Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
- Transition landlords to CRE Portfolio Managers after agreement execution
- Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
- Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
- Represent SwiftConnect at customer-facing events and industry engagements
- Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
- Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
- Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
- Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
- Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
- Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.
Requirements
- 5+ years of experience in enterprise account management, customer success, or partnerships
- Excellent communication and relationship-building skills.
- Ability to manage multiple stakeholders and prioritize competing demands.
- Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
- Comfortable hosting events and client-facing engagements.
- Highly organized, strategic thinker with a proactive mindset.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise account managementcustomer successstakeholder managementperformance metricscustomer feedbacksales pipeline managementstrategic planningrisk identificationadoption trackingevent hosting
Soft skills
communication skillsrelationship-buildingorganizational skillsstrategic thinkingproactive mindsetcollaborationcustomer advocacyproblem-solvingprioritizationengagement
