Operations Analyst – North America, East Coast

SwiftConnect

. Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close.
Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network.
Own the Contract Lifecycle: own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival.
Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready.
Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience.
Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives.
Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey and ensure nothing falls through the cracks at each transition.
Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency.

Requirements

What you’ll need

At least 4 years of experience in sales operations, revenue operations, business analytics, or program management
Ability to think creatively and find innovative solutions to challenges; superior problem solving skills
Experience working collaboratively with cross-functional teams such as sales, marketing, customer experience, and product development
Outstanding written and verbal communication skills
Willingness to adapt to a flexible work schedule in accordance with the dynamic requirements of the business
Proficient with Salesforce reporting and dashboards (Admin certification a plus), Google workspace, Slack, and Sales Operation Processes.
Strong Excel/Sheets skills required; experience with BI tools (Metabase, Tableau, or similar) helpful.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales operationsrevenue operationsbusiness analyticsprogram managementcontract lifecycle managementKPI trackingdata analysisprocess improvementExcelBI tools

Soft Skills

problem solvingcreativitycollaborationcommunicationadaptabilityorganizational skillsattention to detailstrategic thinkingcustomer focustime management

Certifications

Salesforce Admin certification