Apply faster with JobTailor
RecommendedApply
Apply your way
Use the standard apply link, or let JobTailor help you move faster.
- Apply directly in one click
- No setup required
- Best if you’re in a hurry
✨ Start AI Apply
Enterprise Account Manager
SwiftConnect. Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.
About the role
Key responsibilities & impact- Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.
- Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams.
- Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
- Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.
- Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.
- Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
- Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
- Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
Requirements
What you’ll need- 5+ years of experience in enterprise account management, customer success, or partnership.
- Excellent communication and relationship-building skills.
- Ability to manage multiple stakeholders and prioritize competing demands.
- Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
- Comfortable hosting events and client-facing engagements.
- Highly organized, strategic thinker with a proactive mindset
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise account managementcustomer successcontract negotiationrisk assessmentperformance metricsaccount success plansstrategic goals
Soft Skills
communication skillsrelationship-buildingstakeholder managementorganizational skillsstrategic thinkingproactive mindset