Enterprise Account Manager

SwiftConnect

Enterprise Account Manager driving tenant deployment and relationship management at SwiftConnect. Focused on high-value enterprise partnerships and ensuring successful account growth.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.
Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams.
Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.
Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.
Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

Requirements

What you’ll need

5+ years of experience in enterprise account management, customer success, or partnership.
Excellent communication and relationship-building skills.
Ability to manage multiple stakeholders and prioritize competing demands.
Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
Comfortable hosting events and client-facing engagements.
Highly organized, strategic thinker with a proactive mindset

Benefits

Comp & perks

Health insurance
401(k) matching
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise account managementcustomer successcontract negotiationrisk assessmentperformance metricsaccount success plansstrategic goals

Soft Skills

communication skillsrelationship-buildingstakeholder managementorganizational skillsstrategic thinkingproactive mindset