Sweet Security

Technical Support Engineer

Sweet Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudCyber SecurityDockerGoKubernetesLinuxPython

About the role

  • Serve as the primary point of contact for customers, providing timely and effective technical support.
  • Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
  • Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
  • Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
  • Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
  • Identify recurring problems and contribute to proactive solutions and product improvements.
  • Maintain a high level of customer satisfaction through clear communication and problem ownership.

Requirements

  • 3+ years of experience in a Tier2/3/4 technical support role, preferably in a SaaS or cybersecurity company.
  • Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
  • Familiarity with containerized environments (Docker, Kubernetes).
  • Hands-on experience with Linux systems and troubleshooting.
  • Understanding of networking, routing, and security concepts.
  • Knowledge with at least one automation/programming language (Python, Bash, golang, etc).
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Ability to thrive in a fast-paced, dynamic startup environment.
Benefits
  • Remote work model
  • Health insurance and wellness benefits
  • Opportunity to shape the future of channel strategy at a high-growth security startup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcloud environmentscontainerized environmentsLinux systemsnetworkingroutingsecurity conceptsautomationprogramming languagetroubleshooting
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsattention to detailcustomer-first mindsetproblem ownershipcollaborationadaptabilitycustomer satisfaction