Technical Support Engineer

Sweet Security

Support Engineer at Sweet Security delivering technical support for cloud environments. Collaborating with engineering teams and ensuring customer satisfaction in a fast-paced cybersecurity startup.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDockerGoKubernetesLinuxPython

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, providing timely and effective technical support.
Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
Identify recurring problems and contribute to proactive solutions and product improvements.
Maintain a high level of customer satisfaction through clear communication and problem ownership.

Requirements

What you’ll need

3+ years of experience in a Tier2/3/4 technical support role, preferably in a SaaS or cybersecurity company.
Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
Familiarity with containerized environments (Docker, Kubernetes).
Hands-on experience with Linux systems and troubleshooting.
Understanding of networking, routing, and security concepts.
Knowledge with at least one automation/programming language (Python, Bash, golang, etc).
Strong communication and interpersonal skills with a customer-first mindset.
Excellent analytical and problem-solving skills with attention to detail.
Ability to thrive in a fast-paced, dynamic startup environment.

Benefits

Comp & perks

Remote work model
Health insurance and wellness benefits
Opportunity to shape the future of channel strategy at a high-growth security startup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcloud environmentscontainerized environmentsLinux systemsnetworkingroutingsecurity conceptsautomationprogramming languagetroubleshooting

Soft Skills

communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsattention to detailcustomer-first mindsetproblem ownershipcollaborationadaptabilitycustomer satisfaction