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About the role
Key responsibilities & impact- Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
- Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
- Lead structured customer calls with executives, operations leads, and frontline teams — driving timelines, setting expectations, and preventing scope creep
- Build and execute implementation plans, checklists, and milestones, while proactively improving them over time
- Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
- Troubleshoot configuration, workflow, and launch-readiness issues; clearly document findings and escalate when needed
- Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
- Develop deep expertise in the Sweed platform to drive efficiency and deliver best-in-class client outcomes
- Get increasingly comfortable with datasets and data migrations, including imports/exports, validation, and accuracy checks
- Travel to customer locations as needed - currently 3–4 trips/month — for onsite training, go-lives, and high-touch implementations
Requirements
What you’ll need- 3–7+ years in SaaS implementation, onboarding, professional services, or a similar customer-facing delivery role
- Direct ownership of end-to-end implementations
- Proven ability to communicate confidently with C-suite and senior stakeholders, not just day-to-day contacts
- Strong project and time management in complex, multi-stakeholder environments
- Background in troubleshooting, technical escalations, technical support, or hands-on operational problem-solving
- Proven record of delivering implementations on time
- Experience managing multiple concurrent projects in a fast-paced setting
- Comfort working through ambiguity and solving problems without always having a perfect SOP
- Comfortable traveling 3–4 times per month for onsite work
Benefits
Comp & perks- Medical, dental, vision, and other health insurance options
- Paid parental leave
- Paid company observed holidays
- Generous paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS implementationdata migrationconfigurationworkflow troubleshootingproject managementtime managementdata validationtechnical supportproblem-solving
Soft Skills
communicationprioritizationleadershiprisk managementcross-functional collaborationcustomer engagementadaptabilityexecutive communicationstakeholder management