Junior Specialist – Customer Feedback

Swedbank Corporates & Institutions

Join Swedbank's traineeship program as Junior Specialist for Customer Feedback Area. Support project managers and contribute to customer feedback improvement initiatives across Baltic countries.

Posted 5/16/2026full-timeTallinn • 🇪🇪 EstoniaJunior💰 €1,050 - €2,000 per monthWebsite

About the role

Key responsibilities & impact

Support project managers in daily work with customer feedback related projects and activities across the Baltic countries.
Support customer feedback collection, including survey distribution, data extraction, and follow-up activities, while learning how surveys are maintained, tested, improved, and transformed into actionable insights.
Contribute to improving team collaboration by helping organize SharePoint content and supporting the development of efficient digital workspaces, such as MS Planner, Teams, and shared collaboration tools.
Prepare regular reports, summaries, meeting notes, and action follow-ups.
Perform basic qualitative and quantitative analysis of customer feedback and help monitor data quality.

Requirements

What you’ll need

Bachelor’s degree or ongoing studies close to graduation in business, social sciences, economics, or a similar field.
Demonstrated experience in customer support, administration, analytics, project management or project support with a structured way of working.
Understanding of customer experience, surveys, reporting, or data analysis; previous exposure to customer feedback processes is an advantage.
Experience working with MS Office applications, documentation, templates, and follow-up activities.
At least intermediate level Excel skills (pivots, formulas, graphs).
Good oral and written communication skills in English, attention to detail, accuracy, and willingness to learn and grow in an international team.

Benefits

Comp & perks

Health insurance
company pension plan
Employee offer for banking products
share based reward program Eken
flexible working conditions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisqualitative analysisquantitative analysisExcelsurvey distributiondata extractionreportingcustomer feedback processesproject managementadministration

Soft Skills

communication skillsattention to detailaccuracywillingness to learnteam collaborationstructured way of working