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Junior Specialist – Customer Feedback
Swedbank Corporates & InstitutionsJoin Swedbank's traineeship program as Junior Specialist for Customer Feedback Area. Support project managers and contribute to customer feedback improvement initiatives across Baltic countries.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data analysisqualitative analysisquantitative analysisExcelsurvey distributiondata extractionreportingcustomer feedback processesproject managementadministration
Soft Skills
communication skillsattention to detailaccuracywillingness to learnteam collaborationstructured way of working
Tools & Technologies
MS OfficeExcelSharePointMS PlannerTeamscollaboration tools
Industry Keywords
customer experiencecustomer supportbusinesssocial scienceseconomics
About the role
Key responsibilities & impact- Support project managers in daily work with customer feedback related projects and activities across the Baltic countries.
- Support customer feedback collection, including survey distribution, data extraction, and follow-up activities, while learning how surveys are maintained, tested, improved, and transformed into actionable insights.
- Contribute to improving team collaboration by helping organize SharePoint content and supporting the development of efficient digital workspaces, such as MS Planner, Teams, and shared collaboration tools.
- Prepare regular reports, summaries, meeting notes, and action follow-ups.
- Perform basic qualitative and quantitative analysis of customer feedback and help monitor data quality.
Requirements
What you’ll need- Bachelor’s degree or ongoing studies close to graduation in business, social sciences, economics, or a similar field.
- Demonstrated experience in customer support, administration, analytics, project management or project support with a structured way of working.
- Understanding of customer experience, surveys, reporting, or data analysis; previous exposure to customer feedback processes is an advantage.
- Experience working with MS Office applications, documentation, templates, and follow-up activities.
- At least intermediate level Excel skills (pivots, formulas, graphs).
- Good oral and written communication skills in English, attention to detail, accuracy, and willingness to learn and grow in an international team.
Benefits
Comp & perks- Health insurance
- company pension plan
- Employee offer for banking products
- share based reward program Eken
- flexible working conditions