Service Business Manager
Ford Motor Company
Job Level
Mid-LevelSenior
About the role
- Own relationships with a portfolio of fitness community hosts, guiding them from onboarding through expansion
- Manage a portfolio of 75-100 fitness community hosts across diverse fitness verticals
- Conduct engaging onboarding sessions for new hosts
- Build strong relationships through regular check-ins and strategic business reviews
- Serve as the primary point of contact for assigned accounts
- Launch and ramp multiple concurrent communities (8-12 monthly)
- Educate hosts on SweatPals features tailored to their specific business model
- Track and improve key adoption metrics and create customized success plans
- Analyze host data to provide actionable insights and share marketing and growth strategies
- Gather and synthesize product feedback and collaborate with Product and Engineering
- Mentor new team members and contribute to success processes and playbooks
Requirements
- 3-5 years of experience in customer success, account management, or related customer-facing roles
- Proven track record of managing customer relationships and driving retention
- Strong communication skills with ability to build rapport quickly across diverse business types
- Data-driven mindset with experience tracking NPS, retention, and expansion metrics
- Exceptional multitasking abilities to manage concurrent community launches
- Genuine interest in fitness and understanding of different fitness business models
- Problem-solving orientation with ability to adapt strategies for various fitness verticals
- Experience with SaaS platforms and ability to quickly learn new technologies
- Bachelor's degree or equivalent experience
- Must be based in or willing to relocate to Austin, Texas for in-person collaboration
- Spanish language fluency (bonus)
