Mortgage Claims Processor

SWBC

Mortgage Claims Processor handling insurance claims documents and inquiries. Working remotely while providing exceptional customer service and support to the claims department.

Posted 5/30/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Identifies coverage and sets up new claims in the claims system along with assigning the appropriate adjuster, appraiser, and/or vendor
Documents and notates claims as necessary, including for contacts with clients and appraisal companies
Handles incoming correspondence to assist lenders, borrowers, and third-party administrators
Uploads and saves imaging documents into the claim system
Performs other daily activities, including maintaining daily tracker, distributing mail to appropriate parties, logging customer complaints, and completing special projects
Handles incoming calls in a phone queue and uses excellent customer service skills to gather claim information
Reviews claims statuses and notates the claims system with the status
Proven research skills with ability to quickly locate and analyze relevant data
High level of self-motivation and discipline to work independently
Ability to prioritize tasks, manage time effectively, and meet deadlines
Strong analytical and problem-solving skills
Excellent communication and organizational skills
Examines and researches inquiries from customers regarding the claims process, status, and settlements
Reconciles weekly claim reserves to ensure proper tracking and reporting of reserves
Releases custom weekly reports to carriers, clients, and third-party administrators
Performs other duties as required

Requirements

What you’ll need

High School Diploma or GED required
Minimum of one (1) year of experience in performing similar listed duties required
Auto insurance experience preferred
Be a self-starter
Possess basic knowledge of word processing
Proficient in Microsoft Office skills, including Word, Excel, Outlook, etc.
Excellent organizational and analytical skills
Excellent verbal and written communication skills
Able to use basic office equipment, including copy machine, personal computer, and fax
Able to type 45 WPM accurately
Able to work independently and exercise sound judgment
Able sit for long periods of time performing sedentary activities
Able stand, stoop, and kneel to file for long periods of time
Able push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Benefits

Comp & perks

Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Leadership Academy and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingdata analysisreport generationdocument imagingcustomer serviceword processingMicrosoft WordMicrosoft ExcelMicrosoft Outlooktyping 45 WPM

Soft Skills

self-motivationtime managementorganizational skillsanalytical skillsproblem-solving skillscommunication skillsindependent workprioritizationjudgmentdiscipline

Certifications

High School DiplomaGED