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About the role
Key responsibilities & impact- Collaborate with Sales to tailor each system demonstration to the client’s specific needs, ensuring alignment with their goals and priorities.
- Delivers demonstrations remotely and on-site, adapting content to audience needs.
- Leads the demonstration process from request through post-demo review using best practices.
- Continuously improves scripts, demo and implementation workflows to enhance client engagement.
- Build and maintain client relationships before, during, and after implementation and demonstrations.
- Serves as the single point of contact for new clients during onboarding and implementation and ensures a smooth transition to operations.
- Develop and manage project plans for client implementations and system conversions.
- Establishes and manages timelines for implementations and demonstrations.
- Coordinates with internal departments (HRIS, Payroll, Benefits, etc.) to develop business and data mapping requirements.
- Review all processes and procedures with clients and internal staff for system conversions.
- Prepares and communicates implementation progress to internal teams and clients.
- Facilitates meetings with clients and internal stakeholders to ensure alignment and progress.
- Gather and share competitive intelligence.
- Escalates issues impacting implementation timelines to key stakeholders.
- Performs all other duties as assigned.
Requirements
What you’ll need- High school diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.
- Minimum of two (2) years of experience in project management and customer service.
- Proficient in Microsoft Project, Adobe Acrobat, and Microsoft Office (Outlook, Word, Excel).
- Strong troubleshooting, organizational, and multi-tasking skills.
- Exceptional verbal and written communication skills, with persuasive presentation abilities.
- Ability to assist with complex, customer-facing software implementations.
- Technical aptitude and proficiency in web technologies and operating systems.
- Ability to work independently and collaboratively in a fast-paced team environment.
- Strategic thinker with the ability to understand and respond to client organizational needs.
- Able to travel locally or nationally by car or plane.
- Able to sit for long periods, stand, stoop, kneel, and lift up to 20 lbs.
Benefits
Comp & perks- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer servicetroubleshootingorganizational skillsmulti-taskingpresentation skillssoftware implementationstechnical aptitudeweb technologiesoperating systems
Soft Skills
verbal communicationwritten communicationstrategic thinkingclient relationship managementcollaborationadaptabilityproblem-solvingattention to detailtime managementpersuasion
Certifications
Bachelor’s DegreeGED