FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Loss Drafts Customer Service Representative
SWBCCustomer Service Representative for SWBC handling inquiries regarding loss draft processing. Managing communications with borrowers and insurance companies in a fast-paced environment.
About the role
Key responsibilities & impact- Resolves inbound service calls regarding routine questions, inquiries, and/or problems associated with processing of loss drafts made by borrowers, contractors, and insurance companies and third parties in a timely and courteous manner by researching and verifying information and distribution status.
- Tags (record) the call.
- Inputs information regarding conversation accurately into the Loss Draft Tracking system as required to document call activity.
- Sets-up processing tasks such as property inspections, disbursement requests, and other activities pertinent to the loss draft process.
- Applies de-escalation skills when callers are upset and appropriately refers unresolved calls to the appropriate team members to ensure customer satisfaction.
- Performs other duties as required.
Requirements
What you’ll need- High School diploma or GED equivalency required.
- Minimum of three (3) years of high-level data entry, in-bound, out-bound, or other related call center, telemarketing or related experience.
- Mortgage insurance experience preferred.
- Basic understanding of insurance claims processing.
- Ability to quickly understand information and situations and provide appropriate response.
- Strong ability to actively listen and communicate solutions.
- Excellent phone etiquette and professionalism.
- Strong verbal and written communication and customer relationship skills.
- Demonstrated ability to follow instruction.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Working knowledge of Microsoft Suites such as Excel, and Word and data entry systems such as AS400.
- Ability to perform in a fast-paced and high pressure phone queue environment.
- Familiarity with most general office machines.
- Willingness to attend an initial on-the-job training session.
- Ability to work flexible schedules Monday – Friday and overtime, including Saturdays as required.
- Able to follow directions and apply established procedures.
- Able to sit for long periods of time while answering incoming calls, entering data, or performing other sedentary duties.
- Able to lift, carry, push, or pull 10 – 20 lbs. of files, reports, or other documents/manuals.
Benefits
Comp & perks- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryinsurance claims processingloss draft trackingproperty inspectionsdisbursement requestsMicrosoft ExcelMicrosoft WordAS400
Soft Skills
active listeningcommunicationcustomer relationshipprofessionalismde-escalationfollowing instructionsadaptabilityattention to detail
Certifications
High School diplomaGED equivalency