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Tech Stack
Tools & technologiesLinuxMacOSPythonTCP/IP
About the role
Key responsibilities & impact- Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements.
- Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing.
- Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management.
- Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement.
- Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance.
Requirements
What you’ll need- 3+ years in IT support or infrastructure roles.
- Hands-on MDM experience (Intune preferred) and IAM/SSO administration (Entra ID).
- Confident troubleshooting macOS and Windows, including laptop hardware.
- Solid TCP/IP fundamentals — you can trace a LAN problem to its source.
- AV setup and troubleshooting across conference and hybrid meeting environments.
- Clear communicator who stays calm under pressure and treats every user request as worth solving properly.
- Strong prioritization instinct — knows what's a fire and what can wait.
- English proficiency sufficient to read vendor docs, write runbooks, and communicate with vendors without ambiguity.
- ***Nice-to-Have skills:***
- Scripting or automation experience (Python, Bash, or similar).
- Linux command-line proficiency.
- Hands-on API experience.
- CS degree or equivalent, supported by CCNA or other relevant certifications.
- Experience administering Google Workspace and Ubiquiti UniFi.
Benefits
Comp & perks- Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year).
- Benefits of the defense sector (e.g., reservation, etc.).
- Flexible remote work options where possible.
ATS Keywords
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Hard Skills & Tools
IT supportMDMIAMSSOtroubleshootingTCP/IPAV setupscriptingLinux command-lineAPI
Soft Skills
clear communicatorcalm under pressurestrong prioritization
Certifications
CS degreeCCNA