Swarmer

IT Support Engineer, L3

Swarmer

full-time

Posted on:

Location Type: Hybrid

Location: Kyiv • Ukraine

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Tech Stack

LinuxMacOSPythonTCP/IP

About the role

  • Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements.
  • Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing.
  • Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management.
  • Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement.
  • Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance.

Requirements

  • 3+ years in IT support or infrastructure roles.
  • Hands-on MDM experience (Intune preferred) and IAM/SSO administration (Entra ID).
  • Confident troubleshooting macOS and Windows, including laptop hardware.
  • Solid TCP/IP fundamentals — you can trace a LAN problem to its source.
  • AV setup and troubleshooting across conference and hybrid meeting environments.
  • Clear communicator who stays calm under pressure and treats every user request as worth solving properly.
  • Strong prioritization instinct — knows what's a fire and what can wait.
  • English proficiency sufficient to read vendor docs, write runbooks, and communicate with vendors without ambiguity.
  • ***Nice-to-Have skills:***
  • Scripting or automation experience (Python, Bash, or similar).
  • Linux command-line proficiency.
  • Hands-on API experience.
  • CS degree or equivalent, supported by CCNA or other relevant certifications.
  • Experience administering Google Workspace and Ubiquiti UniFi.
Benefits
  • Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year).
  • Benefits of the defense sector (e.g., reservation, etc.).
  • Flexible remote work options where possible.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportMDMIAMSSOtroubleshootingTCP/IPAV setupscriptingLinux command-lineAPI
Soft Skills
clear communicatorcalm under pressurestrong prioritization
Certifications
CS degreeCCNA