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About the role
Key responsibilities & impact- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Run quarterly business reviews and regular carrier-performance reviews
- Monitor service, transit, and cost performance across key lanes and merchants
- Lead major carrier escalations and drive corrective action
- Support Sales and Account Management on complex merchant opportunities
- Recommend routing, carrier, and commercial changes based on performance and economics
- Build disciplined internal reporting on carrier health and risk
- Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
Requirements
What you’ll need- 7–12 years in carrier management, parcel, cross-border logistics, or related fields
- Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
- Strong negotiation capability
- Strong analytical judgement
- Able to operate credibly with carriers, commercial teams, and senior leadership
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
carrier managementparcel logisticscross-border logisticsnegotiationanalytical judgement
Soft Skills
leadershipcommunicationstrategic thinking