Swans

Client Facing Project Manager

Swans

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own the client relationship on Swans engagements end-to-end.
  • Act as the primary point of contact for law firm leadership across active engagements.
  • Run executive meetings, manage expectations, surface risks, and ensure the client is informed.
  • Work closely with Legal Engineers to understand deliverables and translate them into client-facing language.
  • Solve challenges like stakeholder trust, change management, escalation handling, and value communication.

Requirements

  • 2 to 5 years in account management, client success, management consulting, or a senior sales role (B2B, high-ticket)
  • Proven track record of owning executive-level client relationships directly, not through a manager. Must have experience managing executives at firms of at least 100+ people.
  • Experience working on complex, multi-month projects or engagements end-to-end, not transactional sales cycles
  • Exposure to technology implementations, digital transformation, or SaaS environments (you do not need to be technical, but you need to be comfortable in technical conversations)
  • Experience with US-based clients is a strong plus.
  • Professional English fluency: B2 level at a minimum.
Benefits
  • Flexible schedule
  • Quarterly in-person meetups in various global locations chosen by team vote
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successmanagement consultingsalesproject managementstakeholder managementchange managementdigital transformationSaaS
Soft Skills
client relationship managementcommunicationrisk managementexpectation managementproblem-solvingtrust building