Customer Support Specialist

Swank Motion Pictures, Inc.

Customer Support Specialist supporting K-12 clients with digital inquiries and managing onboarding processes. Ensuring satisfaction and collaborating with teams to enhance customer engagement.

Posted 6/17/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
Collaborate with internal teams to share insights that improve customer engagement and retention strategies

Requirements

What you’ll need

Bachelor’s degree required
Experience in customer service or digital support
Strong technical troubleshooting and problem-solving abilities
Proficiency with CRM systems and digital platforms
Excellent written and verbal communication skills
Ability to manage multiple priorities and meet deadlines

Benefits

Comp & perks

Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401(k) plan with employer match
Competitive paid time off: vacation, personal time, holidays, and winter break
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingproblem-solvingCRM systemsdigital platforms

Soft Skills

communicationcustomer servicetime managementprioritization

Certifications

Bachelor’s degree