Account Manager

Swank Motion Pictures, Inc.

Account Manager building relationships and driving program awareness for Swank Motion Pictures. Responsible for customer service, order fulfillment, and business growth in education sectors.

Posted 6/17/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with assigned college/university partners to drive program utilization, retention, and overall satisfaction
Respond to customer inquiries within 24 hours and ensure timely, effective resolution of issues
Provide regular program updates, including monthly movie selections, promotional materials, and new release information
Support contract renewals in partnership with Sales leadership, ensuring full retention of assigned accounts
Process customer orders accurately and efficiently, ensuring fulfillment within 5 business days
Maintain and update CRM data with 100% accuracy on a monthly basis, ensuring reliable reporting and customer insights
Set and achieve goals related to customer retention, satisfaction, operational efficiency, and revenue growth
Identify and act on upsell and cross-sell opportunities to expand account value and support business growth
Identify, recommend, and implement process improvements to enhance customer experience, order fulfillment, and operational efficiency (minimum of 2 annually)
Adapt to evolving technologies, products, and processes, demonstrating a commitment to continuous improvement and learning
Partner with Account Executives, Customer Relationship Managers, and internal teams to resolve customer needs and drive overall business success
Contribute actively to team meetings and collaborative problem-solving efforts, fostering a positive and solution-oriented environment

Requirements

What you’ll need

Bachelor’s degree required
One to three years of demonstrated success in account management field
A proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
Exhibit good communication skills including being a good listener and showing interest in what others have to say
Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
Possess good organizational skills and the ability to manage tasks in a high-volume, high stress environment
Be flexible in meeting business needs within other Swank departments as necessary
Proven data entry work experience

Benefits

Comp & perks

Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products
401(k) plan with employer match
Competitive paid time off: vacation, personal time, holidays, and winter break
Company sponsored volunteer & community outreach opportunities
Organizational growth potential through our company sponsored online learning platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryCRM managementcustomer order fulfillmentprocess improvementaccount management

Soft Skills

communicationrelationship buildingorganizational skillsproblem-solvingcommitment to professionalismflexibilitycustomer satisfaction focus

Certifications

Bachelor's degree