Customer Support

• - Serve as a point of contact for K-12 streaming customers, ensuring timely and professional communication
• - Respond to inquiries and provide accurate solutions to account-related questions and platform navigation
• - Support new customer onboarding by assisting with setup, content booking, renewal updates, and training resources
• - Manage scheduled check-ins, surveys, and follow-up communications to ensure satisfaction
• - Maintain and review account health reports to identify trends and address potential issues before they impact the customer experience
• - Collaborate with internal teams to share insights that improve customer engagement and retention strategies

Customer Support Specialist

Customer Support Specialist

Technical Customer Care Specialist

Customer Support Representative, Healthcare

NOC Customer Support Supervisor