Accounts Receivable

• **Key Responsibilities:**
• - Collection Calls: Manage a high volume of collection calls to customers, ensuring that payments are collected within term and addressing any issues or concerns that arise
• - Customer Inquiries: Respond to incoming customer inquiries regarding billing, payment status, and discrepancies, ensuring professional and timely resolution
• - Invoicing: Generate and send accurate invoices to customers based on contracts, orders, or agreements in a timely manner
• - Dispute Research: Investigate and resolve billing discrepancies or disputes by researching past transactions and collaborating with customers and internal departments
• - Payment Reconciliation: Reconcile and apply customer payments to assigned accounts, including lockbox, credit card receipts, and other payment methods
• - Month-End Reconciliations: Complete month-end reconciliations in a timely manner, ensuring all accounts are accurately balanced and any discrepancies are resolved prior to deadlines
• - Sales Team Collaboration: Work closely with internal sales staff to research and resolve billing issues, ensuring that all customer accounts are accurately maintained
• - Credit Card Processing: Assist with credit card processing tasks, including handling declines, invalid cards, prepayments, applications, chargebacks, and other related duties
• - Credit Memos: Process and apply credit memos in accordance with company policies and customer agreements.
• - Credit Holds: Process and manage credit holds daily by collecting prepayments and purchase orders, ensuring customers' accounts are in good standing and orders are processed appropriately
• - Special Projects: Support the department with special projects and ad-hoc tasks as assigned by the Assistant Credit Manager or Director of Corporate Credit

Accounts Receivable Representative

Accounts Receivable Analyst