SVA | A Professional Services Company

Support Engineer

• Serve as the first point of contact for new support cases submitted by clients seeking assistance.
• Troubleshoot and resolve all Tier 1 issues. Document activity, root cause analyses, and resolutions.
• Escalate cases, when appropriate, based on established escalation paths. Monitor direct escalations for follow-up and to ensure timely resolution.
• Provide customer support through multiple channels, including meetings, virtual sessions, phone calls, emails, and messaging.
• Respond with urgency to time-sensitive client or internal requests.
• Advocate for client needs internally, collaborating with crossfunctional teams as needed.
• Foster positive working relationships with our third party partners.
• Engage with Acumatica’s Open University and Support Portal to stay updated on product knowledge and be informed of new functions that can benefit all customers.
• Perform all other duties as assigned.

ERP Technical Support Specialist

Manager

• Perform Engagement Quality Reviews for assurance engagements, focusing on audits under GAGAS / Yellow Book standards.
• Assist with the implementation and ongoing maintenance of the firm’s Quality Management Policies and Procedures (QMPP).
• Monitor new accounting and auditing standards and support firm-wide implementation efforts.
• Maintain and enhance the firm’s Assurance Resources, including practice aids, technical guidance, and intranet/Teams sites.
• Provide technical research and guidance on complex accounting and auditing matters.
• Support assurance quality initiatives and efficiency-improvement projects.
• Participate in internal training efforts, including CPE programs and the annual A&A Update.
• Assist with maintaining compliance with GAGAS / Yellow Book requirements.
• Serve as a Qualified Reviewer or Assurance Manager on engagements, as needed.

ERP Technical Support Specialist

Quality Manager