Patient Service Representative II

Sutter Health

Patient service representative greeting patients, managing appointments, records, forms, and payments for Sutter Health outpatient care. Onsite role serving Sacramento and Roseville locations.

Posted 8/22/2026full-timeSacramento • California • 🇺🇸 United StatesJunior💰 $26 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient check-in processes, appointment scheduling, and Electronic Health Record (EHR) management while ensuring compliance with privacy regulations. Exhibits strong communication and organizational skills to effectively support patient interactions and team collaboration.

Highest-signal resume keywords

Patient Check-InElectronic Health Record (EHR) ManagementInsurance Policies KnowledgeWritten And Verbal Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient BillingData InterpretationProblem ResolutionProtected Health Information (PHI) Privacy

Soft Skills

Organizational SkillsTeam CollaborationInterpersonal Skills

Tools & Technologies

Microsoft Office SuiteWordExcelOutlook

Industry Keywords

Outpatient Medical FacilityHealthcare RegulationsPatient Information VerificationService PaymentsHealthcare Forms Completion

About the role

Key responsibilities & impact

Serve as the first point of contact for patients entering the outpatient medical facility
Greet and check in patients
Verify patient information
Schedule appointments
Update the Electronic Health Record (EHR)
Facilitate healthcare and insurance form completion and collect service payments
Gain patient, family/support group, and healthcare-provider confidence through competent performance and effective communication
Follow organizational and local, state, and federal regulations, codes, policies, and procedures for privacy and safety
Perform specific departmental tasks and/or orient other staff as needed
Travel as needed between Roseville and Sacramento locations

Requirements

What you’ll need

Equivalent experience accepted in lieu of the required degree or diploma
High school diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures and patient billing
Ability to interpret written, oral, diagram, or schedule-form data and instructions
Written and verbal communication skills
Time management and organizational skills, including prioritization and meeting deadlines
General knowledge of Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work independently and as part of a team in an interruption-prone environment
Ability to identify, evaluate, and resolve standard problems using established options
Ability to ensure patient Protected Health Information (PHI) privacy
Ability to build collaborative relationships with peers and staff members

Benefits

Comp & perks

Comprehensive benefits package for eligible positions
Full-time schedule, Monday–Friday, day shift
No weekend requirements