Patient Services Representative II

Sutter Health

Patient Services Representative at Sutter Health serving as first point of contact for patients. Greet, check-in, and assist patients with appointments and intake forms in outpatient facilities.

Posted 7/21/2026full-timeBerkeley • California • 🇺🇸 United StatesJunior💰 $32 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient interaction, appointment scheduling, and handling Protected Health Information (PHI) while ensuring compliance with privacy standards. Possesses a solid understanding of insurance policies and effective data interpretation skills.

Highest-signal resume keywords

Patient Check-InAppointment SchedulingProtected Health Information (PHI) ComplianceMicrosoft Office Suite ProficiencyInsurance Policies Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingData InterpretationPayment CollectionIntake ProceduresInsurance Policies Knowledge

Soft Skills

Customer ServiceCommunicationAttention to Detail

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Patient PrivacyHealthcare AdministrationProtected Health Information (PHI)

About the role

Key responsibilities & impact

Serve as the first point of contact for patients
Greet and check-in patients
Verify information and schedule appointments
Facilitate intake procedures and collect payments
Ensure privacy of patients' Protected Health Information (PHI)

Requirements

What you’ll need

HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures
Ability to interpret a variety of data and instructions
Proficient in Microsoft Office Suite (Word, Excel and Outlook)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development