Patient Services Representative II

Sutter Health

Patient Services Representative facilitating patient check-ins and scheduling for healthcare services. Responsible for intake procedures, communication, and ensuring privacy of patient information.

Posted 7/11/2026full-timeRichmond • California • 🇺🇸 United StatesJunior💰 $30 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction skills, ensuring effective communication and adherence to privacy regulations while managing appointment scheduling and intake procedures. Proficient in handling insurance processes and maintaining organizational compliance.

Highest-signal resume keywords

Patient Check-InInsurance Policies KnowledgeTime ManagementVerbal Communication SkillsProtected Health Information (PHI) Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingIntake ProceduresPayment CollectionData InterpretationHealthcare Forms Completion

Soft Skills

Interpersonal SkillsTeam CollaborationOrganizational Skills

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient PrivacyHealthcare RegulationsMedical Facility Operations

About the role

Key responsibilities & impact

Serves as the first point of contact for patients entering the medical facility
Greets and checks-in patients
Verifies information and schedules appointments
Facilitates intake procedures such as completion of healthcare and insurance forms
Collects payments for services
Gains confidence and cooperation from patients and their family/support group
Adheres to all organizational, local/state/federal regulations and policies

Requirements

What you’ll need

HS Diploma or equivalent education/experience
1 year of recent relevant experience
Basic knowledge of insurance policies and procedures
Ability to interpret a variety of data and instructions
Possess written and verbal communications skills
Well-developed time management and organizational skills
General knowledge of computer applications such as Microsoft Office Suite
Ability to work independently and as part of a team
Ensure the privacy of each patient's Protected Health Information (PHI)

Benefits

Comp & perks

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