Customer Service Agent II

Sutter Health

Customer Service Agent responding to service requests from patients and providers at Sutter Health. Collaborating for continuous improvement in customer service and satisfaction.

Posted 7/9/2026full-timeRemote • Louisiana, Texas, Utah, Washington • 🇺🇸 United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to maintain confidentiality while adhering to regulations. Proficient in managing inquiries and fostering collaborative relationships to enhance service delivery and satisfaction.

Highest-signal resume keywords

Customer Service ExperienceHuman Resources KnowledgeMicrosoft Office ProficiencyTime Management SkillsProblem Resolution Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Human ResourcesPayrollAccounts PayableSupply ChainRevenue Cycle Customer BillingInformation SystemsDatabase Programs

Soft Skills

Written CommunicationVerbal CommunicationOrganizational Skills

Tools & Technologies

Microsoft OfficeElectronic Mail

Certifications & Qualifications

HS DiplomaGeneral Education Diploma (GED)

Industry Keywords

Customer Service StandardsContinuous ImprovementPrivacy RegulationsSafety of Information

About the role

Key responsibilities & impact

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others
Responds to inquiries with accurate and timely information utilizing customer service and quality standards
Works as part of a team to support service delivery teams
Establishes and maintains collaborative relationships with customers to enhance service and satisfaction
Helps foster an environment of continuous improvement in business processes and services
Adheres to local/state/federal regulations to ensure privacy and safety of information

Requirements

What you’ll need

HS Diploma or General Education Diploma (GED)
1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience
1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
Written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences
Time management and organizational skills
Ability to work with and maintain confidential information
Ability to identify, evaluate and resolve standard problems

Benefits

Comp & perks

Comprehensive benefits package