Device Support Technician I

Sutter Health

Device Support Technician assisting in ticket resolution and installation of end user devices at Sutter Health. Providing technical support and informal training for computer and mobile device users.

Posted 6/18/2026full-timeTracy • California • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $47 per hourWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment
May assist with informal training of computer and mobile device users
Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security

Requirements

What you’ll need

Associate's in Computer Science, Information Technology, or related field
Basic knowledge in Microsoft Windows and Apple OS/IOS operating systems
Basic knowledge of active directory and associated file systems
Basic knowledge of network topologies
Basic knowledge of quality control methods
Understanding of problem identification and resolution analysis
Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment
Basic network troubleshooting
Basic knowledge of ITIL Foundations concepts
Adept in time management within provided guidelines

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ticket resolutionconfigurationtestinginstallationMicrosoft WindowsApple OS/IOSactive directorynetwork topologiesnetwork troubleshootingITIL Foundations

Soft Skills

informal trainingproblem identificationresolution analysistime management

Certifications

Associate's in Computer ScienceAssociate's in Information Technology