Customer Expert, Music Streaming Platform – Italian, English

Sutherland

Music streaming customer expert providing Italian-English email and messaging support for Sutherland Bulgaria. Resolving customer issues through non-voice channels while working remotely within Bulgaria.

Posted 8/14/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on clear communication and problem-solving. Proficient in providing non-voice support for a leading music streaming service, utilizing excellent language skills in Italian and English.

Highest-signal resume keywords

Excellent Italian Language SkillsExcellent English Language SkillsFast Typing SkillsCustomer Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-Focused AttitudeProblem-Solving MindsetClear Communication

Certifications & Qualifications

Valid EU Work Permit

Industry Keywords

Music Streaming ServiceNon-Voice Customer Support

About the role

Key responsibilities & impact

Provide email support and support through a messaging system
Deliver non-voice customer support with no calls
Support users of a leading music streaming service
Explain solutions clearly and professionally
Help music lovers and customers with their questions and issues

Requirements

What you’ll need

Excellent level Italian and English skills, written and verbal
Fast and accurate typing skills
Strong attention to detail
Ability to explain solutions clearly and professionally
Customer-focused attitude and problem-solving mindset
Previous customer support experience is an advantage
Valid EU work permit
Ability to work 8-hour shifts, 5 days per week
Availability Monday to Sunday between 07:00 and 20:00
Ability to work from home within Bulgaria

Benefits

Comp & perks

Fixed base salary
Performance-based bonuses
Work from home opportunity within Bulgaria
Fully paid training
Food vouchers
Additional health insurance
Multisport card
Employee Assistance Program for your wellbeing
Referral bonus program
Access to internal learning platforms and continuous development opportunities
Career growth opportunities within a global organization