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Sutherland

Customer Service, Bilingual, Portuguese

Sutherland

Bilingual Portuguese-English customer service representative supporting fantasy sports users for a US-based service. Resolving account, technical, transaction, and gameplay issues via phone and email.

Posted 8/4/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries, resolve issues, and maintain knowledge of fantasy sports. Proficient in bilingual communication and documentation within a CRM system.

Highest-signal resume keywords
Customer Service ExperienceBilingual in Portuguese and EnglishStrong Written Communication SkillsCRM DocumentationCall Center Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Typing 35+ Words Per MinuteTechnical TroubleshootingAccount ManagementFantasy Sports Rules KnowledgeScoring Systems Understanding
Soft Skills
Professional CommunicationProblem-SolvingCollaborationProcess Improvement
Tools & Technologies
CRM SystemInternet Access
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Fantasy SportsCustomer InquiriesCall CenterPerformance MetricsRemote Work

About the role

Key responsibilities & impact
  • Respond to customer inquiries via phone and email in a professional and timely manner
  • Assist users with account management, contest participation, and technical troubleshooting
  • Explain fantasy sports rules, scoring systems, and gameplay mechanics
  • Resolve login problems, transaction disputes, and lineup errors
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Maintain knowledge of current sports seasons, fantasy contests, and promotional offerings
  • Document customer interactions and resolutions in the CRM system
  • Meet call center performance metrics, including handle time, quality assurance, and customer satisfaction goals
  • Share insights, identify process improvements, and support peers

Requirements

What you’ll need
  • High school diploma or equivalent
  • Bilingual in Portuguese and English
  • Ability to type 35+ words per minute
  • Minimum of one year of customer service experience
  • Strong written communication skills
  • Internet access with at least 5 Mbps upload and 30 Mbps download for remote work
  • Hard-wired Internet connection; wireless and satellite Internet providers are not compatible
  • Quiet, distraction-free, secure place to work
  • Must live and work in the US throughout employment

Benefits

Comp & perks
  • Paid training
  • Generous PTO
  • 401k
  • Monthly recognition and incentive programs
  • Medical, dental, and vision benefits
  • EAP
  • Health and wellness programs
  • Strong promote-from-within policy