Customer Support Representative – Bilingual, French

Sutherland

Bilingual Customer Support Representative at Sutherland supporting customers for a global streaming media giant. Providing top-notch assistance for billing inquiries and technical issues while ensuring guest satisfaction.

Posted 7/30/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and technical support, with strong problem-solving abilities and bilingual communication skills in French and English. Capable of managing multiple tasks and utilizing CRM applications effectively to enhance customer experience.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support ExperienceBilingual Communication SkillsProblem-Solving SkillsCRM Application Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Troubleshooting SkillsMicrosoft OfficePC Keyboarding SkillsStreaming Services Understanding

Soft Skills

Multi-Tasking SkillsStrong Problem-Diagnosis Skills

Industry Keywords

Contact Center EnvironmentGuest Experience

About the role

Key responsibilities & impact

Provide support for general billing inquiries
Access customer records and verify account information
Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
Identify potential needs and recommend solutions, and follow up with customers as needed

Requirements

What you’ll need

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
Proficiency in both verbal and written French and English skills
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Technical support experience
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, with the ability to use several applications simultaneously
Experience working with CRM applications (preferred)

Benefits

Comp & perks

Medical, dental, and vision benefits
EAP, and more health and wellness programs
Generous PTO
Paid top-notch training
Great work environment
Promote-from-within advancement opportunities