Team Manager – Streaming Services Program

Sutherland

Team Manager overseeing Consultants in streaming services program with focus on performance, coaching, and mentoring. Engaging teams to meet KPI targets and managing critical metrics.

Posted 7/29/2026full-timeRemote • Windsor • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in coaching and mentoring team members while driving performance metrics and organizational initiatives. Possesses analytical skills to interpret data and identify trends, ensuring effective communication and collaboration within a fast-paced environment.

Highest-signal resume keywords

Coaching And MentoringPerformance ManagementAnalytical SkillsVerbal And Written CommunicationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProactiveTeam PlayerTrust Building

Tools & Technologies

MS Office

Industry Keywords

Streaming Services Program KnowledgeKPI TargetsAttrition ManagementShrinkage ManagementEnd-User Customer Trends

About the role

Key responsibilities & impact

Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
Manage attrition, shrinkage, and other critical metrics of the team.
Coach and mentor Consultants, providing feedback and performance management.
Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
Drive organizational initiatives within the team from time to time.

Requirements

What you’ll need

Streaming services program knowledge will be preferred.
Proven ability to coach and mentor others.
Be able to work in MS Office.
Be able to work in a fast-paced environment.
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Benefits

Comp & perks

Remote (WFH) options are available for candidates outside Windsor/Essex County.
Local candidates within Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location.