Sports Customer Service Specialist

Sutherland

Sports Customer Service Specialist providing outstanding customer service as a brand ambassador for digital sports platforms. Supporting fan experiences and resolving inquiries with a focus on sports.

Posted 5/23/2026full-timeRemote • 🇨🇦 CanadaJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service as a brand ambassador
Support all aspects related to the customer's digital sports platforms
Create best-in-class experiences for fans contacting us
Educate the fan and help them accomplish their goals
Effectively use available technology tools and resources to resolve inquiries
Maintain general knowledge of client’s products and services

Requirements

What you’ll need

High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written
Strong critical thinking and problem-solving skills
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports
Ability to multitask, prioritize and manage time effectively in a fast-paced environment
Proficient in Microsoft programs

Benefits

Comp & perks

Competitive hourly rates
Paid training
PTO
Global Flexible Vacation Policy
Additional pay incentives
Monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities
Employee Discounts
EAP & Health and Wellness programs including a personal trainer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typingwebsite navigationdigital interactionMicrosoft programs

Soft Skills

customer servicecommunicationcritical thinkingproblem-solvingmultitaskingprioritizationtime management

Certifications

high school diplomaGED