Technical Support Engineer

Sutherland

Technical Support Engineer providing technical assistance in troubleshooting SQL and Windows issues for customers through calls and emails. Resolving application and server-related problems with a focus on customer communication.

Posted 5/23/2026full-timeRemote • 🇮🇳 IndiaJuniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support via calls, email, and ticketing systems
Communicate effectively with customers and resolve issues
Analyze and troubleshoot application, database, and infrastructure issues
Execute SQL queries and scripts for data analysis
Use SQL Profiler to diagnose performance issues
Handle database scripts and index-related troubleshooting
Troubleshoot Windows OS issues including third-party driver problems
Analyze logs using Event Viewer
Manage Windows services using services.msc
Understand server concepts and types of servers
Create and manage Active Directory accounts
Perform password resets and account unlocks
Document issues and resolutions

Requirements

What you’ll need

1+ year of experience in Technical Support / Application Support
Strong SQL knowledge including queries and SQL Profiler
Good understanding of databases, scripts, and indexes
Hands-on Windows OS troubleshooting experience
Knowledge of Active Directory administration
Excellent verbal and written communication skills
Comfortable speaking with customers over calls

Benefits

Comp & perks

Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLSQL Profilerdatabase troubleshootingWindows OS troubleshootingActive Directory administrationdata analysisapplication supportscript handlingindex managementlog analysis

Soft Skills

communication skillscustomer serviceproblem-solvinganalytical skillsdocumentation