Technical Customer Support Specialist – Payments, POS, German, English

Sutherland

Technical Customer Support Specialist assisting customers with payments and POS systems. Providing support via calls and emails while ensuring high customer satisfaction.

Posted 5/23/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle incoming calls, emails and tickets in accordance with SLA requirements
Provide phone and written support for card terminals and ATMs
Assist with installations, terminal replacements and activations
Analyze and resolve technical and commercial inquiries, including troubleshooting error codes and connectivity issues
Escalate complex cases and maintain accurate documentation in the ticketing system
Support portal access requests and selected back-office activities

Requirements

What you’ll need

Excellent German language skills (C1) and English skills at B1 level
Experience in customer service or technical support required
Interest in technical topics and a structured working approach
Customer-focused, solution-oriented and able to work under pressure
Confident use of phone, email and ticketing systems

Benefits

Comp & perks

Attractive salary packages with a bonus system
Meal vouchers
Permanent employment contract and 21 days of paid vacation
Additional health and life insurance
Paid training and clear career development opportunities
Modern working environment, team events and recognition programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootingerror code analysisconnectivity issue resolutioninstallationterminal replacementactivation

Soft Skills

customer-focusedsolution-orientedability to work under pressurestructured working approachexcellent communication