Customer Care Representative

Sutherland

Customer Care Representative delivering exceptional service and solutions to customers through inbound calls and chat. Work with leading technologies in a supportive team environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional service and solutions to customers through inbound calls and chat.
Work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Requirements

What you’ll need

Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
Strong attention to detail and the ability to effectively multitask
High school diploma or GED; an Associate's degree is a plus.
Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems. A quiet and distraction-free, secure place to work.

Benefits

Comp & perks

Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceservice requestsbilling questionsenergy conservation advicekeyboard skillsMS Office

Soft Skills

communicationactive listeningproblem-solvingattention to detailmultitasking

Certifications

high school diplomaGEDAssociate's degree